Technical Trainer
- Location
- Bengaluru, Karnataka, IN
- Work mode
- On-site
- Employment type
- Contract
About the job
Role Summary Responsible for delivering hands-on technical training, conducting On-the-Job Training (OJT), and upskilling dealership technicians on premium motorcycle systems, product modifications, and new launches. This role leads technical diagnosis, ensures "First Time Right" service quality, resolves complex escalated field complaints, and serves as the primary technical interface between field teams, service engineering, and product quality. Key Responsibilities Technical Training & Capability Development
- Design, coordinate, and execute On-the-Job Training (OJT) and structured hands-on technical coaching for dealer technicians on new products, modifications, and updates.
- Conduct "Train the Trainer" programs and lead skill evaluation/certification frameworks for dealership technical staff.
- Upskill technicians on advanced electrical diagnostics, engine overhauls, electronic control systems, and diagnostic tool utilization.
Field Technical Support & Quality Assurance
- Provide expert on-site technical support for complex and critical issues across Super Premium & Norton products.
- Diagnose and resolve non-repetitive, high-severity, and escalated field technical complaints to drive "First Time Right" service standards.
- Drive field compliance for product enhancements, software updates, recalls, and technical service actions.
Technical Interface & Product Feedback
- Serve as the central technical liaison between Dealerships, TM-Service, and Product Engineering/Quality teams.
- Systematically capture, structure, and escalate field feedback, recurring defect patterns, and serviceability insights to Engineering for product quality improvements.
- Assist in new product validation, launch readiness, and serviceability studies to evaluate ease of maintenance before market rollout.
experience 8 working at a client of randstad india
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From Randstad India's careers page (Company careers page), checked 6 Nov 2026.
How to apply
- Select Apply on randstad.in. It opens Randstad India's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Randstad India will reply to you directly. No real employer asks you for money to apply.
Posted 4 Nov 2026 · checked 6 Nov 2026 · Report this job