L2 Servicenow Engineer
- Location
- Bengaluru City, Karnataka, IN
- Work mode
- On-site
- Employment type
- Full-time
About the job
About Woodside We know great results come from our people feeling valued, getting the support they need to reach their full potential as well as bring their whole self to work. We also recognise that enduring, meaningful relationships with communities are fundamental to maintaining our licence to operate.
Technology and innovation are essential to our long-term sustainability. We are growing our carbon and new energy businesses using technology to reduce emissions and the carbon footprint of our products. We are working to improving energy efficiency, offset emissions, reduce emissions intensity and explore options for lower-carbon energy. Woodside led the development of the LNG industry in Australia and is applying this same pioneering spirit to solving future energy challenges.
Our global headquarters are based in Perth and our state-of-the-art campus reflects the quality of life Perth is known for - with a six Green Star rating, advanced wellness features and flexibility in how you work. About the RoleDuties and ResponsibilitiesSkills and ExperienceRecognition and Reward What you can expect from us:
- Commitment to your ongoing development, including on-the-job opportunities, formal programs and coaching
- Industry-leading 18weeks paid parental leave for primary carer,andmaintenance ofsuperannuation or retirement benefits at the current rate during any period of unpaid parental leave for up to 24 months(plus secondary carer leave entitlements)
- Values led culture with a focus on creating a psychologically and physically safe work environment
- Active employee-led working groups driving initiatives to build an inclusive culture
- Community volunteering opportunities
- Relocation assistance (if required)
- A competitive remuneration package featuring performance-based incentives
Woodside is committed to fostering an inclusive and diverse workforce culture, which is supported by our Values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.
Diversity encompasses various differences, including but not limited to differences in age, nationality, race, ethnicity, national origin, religious beliefs, sex, sexual orientation, intersex status, gender identity or expression, relationship status, disability, neurodiversity, veteran status, cultural background, thinking styles, experience, family background, including caregiving commitments, and education. Inclusion centres on all employees creating a climate of respect, trust and belonging, where people feel enabled to be their best and authentic version of themself.
We offer supportive pathways for all employees to grow and develop leadership skills. We encourage applications from Indigenous Peoples and those seeking a more flexible working environment, including part-time opportunities.
RESPONSIBILITIES AND ACCOUNTABILITIES The role is primarily focused on engineering new platform capabilities and materially extending existing ServiceNow implementations. This includes implementing new ServiceNow products and features, activating previously unused capabilities and delivering substantial capability uplifts within existing modules. The role is not primarily responsible for routine platform administration, minor enhancements or BAU backlog delivery.
Design & Development
- Contribute to translating business outcomes, solution architecture and technical direction established by the ServiceNow Technical Lead into detailed technical designs and working ServiceNow solutions.
- Contributes to detailed technical design within agreed solution architecture, platform standards and guardrails.
- Contributes to determining component-level, including workflows, automation, integrations, data models, security and user experiences.
- Configure, develop, test and deploy ServiceNow capabilities in accordance with agreed designs, architecture standards and platform patterns.
- Make engineering and implementation decisions within the agreed architecture, escalating where a decision would materially change the solution direction or introduce a new platform pattern.
- Develop new capabilities and materially extend existing ServiceNow implementations across the platform, including ITSM, ITOM, CMDB, SPM, CBS and SIR.
- Implement AI-enabled ServiceNow capabilities, including Now Assist, AI Agents and other emerging platform features, in accordance with approved solution designs and governance requirements.
- Develop reusable components and configurations where appropriate to promote consistency and reuse across the platform.
- Apply ServiceNow out-of-the-box functionality and recommended practices wherever practical, minimising unnecessary customisation and technical debt.
- Raises technical constraints, dependencies encountered during design and development and work with the ServiceNow Technical Lead to determine the appropriate response.
- Maintain appropriate technical design, implementation documentation and configuration records throughout design and development.
Quality Assurance
- Ensure solutions are designed, configured and developed in accordance with established ServiceNow architecture, engineering standards, development practices and platform guardrails.
- Tests and validates assigned changes
- Identifies deviations and escalates/raises them for consideration for an approved customisation
- Participates in peer reviews and develops that capability
- Contribute to the continuous improvement of ServiceNow engineering standards, reusable patterns, development practices and quality controls based on issues and trends identified through change reviews.
Technical Guidance
- Work in partnership with L3 ServiceNow Engineers on strategic initiatives, taking ownership of meaningful design and engineering components delegated based on capability and development goals.
- Progressively take on greater technical ownership and more complex design and engineering responsibilities as capability develops.
- Handover ServiceNow solutions to the relevant support team following the established TTO process.
- Conduct knowledge transfer sessions with support teams for delivered capabilities.
- Troubleshoot and resolve technical issues within assigned areas, engaging the L3 ServiceNow Engineer or Technical Lead for complex issues where required.
- Support incident investigation, root cause analysis and post-incident reviews where required.
- Actively participate in coaching, technical reviews and knowledge sharing with L3 Engineers and the Technical Lead to continuously develop capability across the ServiceNow platform.
Deliverables
- Deliver scalable, secure, supportable and reusable ServiceNow solutions that introduce new platform capabilities or materially extend existing implementations.
- Produce and maintain technical documentation, testing, implementation and handover artefacts required to support assigned solutions and components.
- Deliver assigned ServiceNow engineering components independently, on time and to the required quality standard, within agreed designs and platform patterns.
- Contribute to engineering quality, peer review and knowledge sharing, while progressively developing broader technical capability and ownership across the ServiceNow platform.
SKILLS & EXPERIENCE Required Experience / Essential Skills
- Bachelor's degree in software engineering, Computer Science, Information Technology or a related discipline, or equivalent relevant industry experience.
- 3+ years' experience in ServiceNow engineering, including independently delivering ServiceNow solutions from detailed technical design through to production deployment and handover.
- Hands-on experience configuring and developing solutions on the ServiceNow platform, with experience across one or more ServiceNow products and a desire to broaden capability across the platform.
- Experience with ServiceNow capabilities, particularly ITSM, ITOM, CMDB, SPM, CBS and SIR, with the ability and willingness to develop capability across different areas of the platform as priorities evolve.
- Experience with ServiceNow integration technologies and patterns, including REST APIs, IntegrationHub and external enterprise systems.
- Exposure to or experience with AI-enabled ServiceNow capabilities, such as MCP Server, OTB AI Agents and related platform AI functionality, with a strong interest in developing capability in emerging platform technologies.
- Understanding of the ServiceNow software development lifecycle, including source control, testing, deployment, regression testing and release management.
- Understanding of ServiceNow platform architecture, data models, CSDM, workflows, automation, integrations, security and development practices.
- Demonstrated ability to interpret detailed technical designs and translate them into high-quality ServiceNow solutions, while progressively developing detailed technical design capability.
Desired Skills
- Experience contributing to the implementation of new ServiceNow products or expansion of capabilities within existing implementations.
- Exposure to a broad ServiceNow implementation within a large-scale enterprise environment.
- Relevant ServiceNow professional certifications highly regarded
Key Competencies
- Technical Stewardship: Takes ownership of the quality of assigned solutions and components through considered changes, participation in design and peer reviews, and a focus on long-term platform health.
- Growing Independence: Works autonomously on assigned engineering components within established designs and patterns, seeking guidance where required and progressively taking on greater technical ownership.
- Platform Mindset: Thinks beyond individual modules, considering cross-platform impacts, dependencies, reuse and opportunities to leverage existing ServiceNow capabilities.
- Continuous Learning: Demonstrates curiosity and a strong commitment to continuously broadening technical capability across the ServiceNow platform, keeping current with new releases, products, AI capabilities and emerging platform technologies.
- Customer Focus: Understands customer needs and how assigned technical solutions contribute to delivering business value.
- Collaboration: Actively collaborates within the team and across stakeholders, including business users, vendors and support teams.
- Development & Knowledge Sharing: Actively seeks coaching and feedback, shares knowledge with others and takes on increasingly complex design and engineering responsibilities as capability develops.
- Problem-Solving: Applies strong analytical skills to resolve technical challenges, escalating complex or cross-platform issues where appropriate.
- Agility: Adapts effectively in fast-moving environments, with a focus on delivering high-impact solutions quickly and iteratively.
experience 5 working at a client of randstad india
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From Randstad India's careers page (Company careers page), checked 6 Nov 2026.
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Posted 3 Nov 2026 · checked 6 Nov 2026 · Report this job