Infrastructure Support Analyst
- Location
- Pune, Maharashtra, IN
- Work mode
- On-site
- Employment type
- Contract
About the job
IT Site Support / IT Analyst - Job Description (in simple words) Position: IT Analyst (IT Site Support) Reports To: Snr. Manager - IT Function: Information Technology (IT Site Support) Location: Pune Job Summary The IT Analyst provides day-to-day IT infrastructure support both onsite and remotely. The role focuses on resolving IT incidents and service requests, supporting IT systems and equipment, maintaining assets, implementing changes, and coordinating with global IT teams and external vendors. Key Responsibilities
• Provide support for IT incidents and user requests through the IT service management system.
- Provide support for IT incidents and user requests through the IT service management system.
- Install, configure, maintain, and troubleshoot laptops, desktops, workstations, mobile devices, phones, and related software.
- Support servers, networks (LAN/WAN), UPS systems, switches, backups, and monitoring tools.
- Coordinate with enterprise IT teams and vendors to resolve critical issues.
- Maintain computer rooms, data rooms, racks, and cabling infrastructure.
- Manage IT assets and keep asset records up to date.
- Perform backup and data restoration activities.
- Support vendor management and annual maintenance contracts.
- Follow change management and outage communication processes.
- Assist with IT budgeting and cost tracking.
- Participate in service reviews, continuous improvement initiatives, and problem-solving activities.
- Train users on IT processes and systems.
- Support access management and entitlement requests.
- Execute patching activities and support audit requirements.
• Bachelor's Degree in Computer Science.
- Bachelor's Degree in Computer Science.
- Minimum 2 years of experience in IT operations or infrastructure support.
- Experience in manufacturing or automotive environments is an advantage.
- ITIL, Microsoft Certified Desktop Service Technician (MCDST), or HP certifications are preferred.
• Strong knowledge of Windows OS installation, configuration, patching, and troubleshooting.
- Strong knowledge of Windows OS installation, configuration, patching, and troubleshooting.
- Experience with Microsoft tools and client-side software.
- Knowledge of Dell desktops, laptops, printers, scanners, barcode printers, and plotters.
- Basic understanding of Windows Servers, Cisco networking equipment, UPS systems, and biometric devices.
- Good customer service, communication, troubleshooting, and problem-solving skills.
- Ability to work independently and adapt to changing business needs.
- Strong English communication skills.
• Up to 10% travel may be required.
- Up to 10% travel may be required.
experience 4 working at a client of randstad india
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From Randstad India's careers page (Company careers page), checked 6 Nov 2026.
How to apply
- Select Apply on randstad.in. It opens Randstad India's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Randstad India will reply to you directly. No real employer asks you for money to apply.
Posted 27 Oct 2026 · checked 6 Nov 2026 · Report this job