Customer Support Executive
- Location
- Gurgaon, Haryana, IN
- Work mode
- On-site
- Employment type
- Contract
About the job
Key Responsibilities : Manage customer queries, complaints and service requests received through Email, CRM and servicing channels. Engage with customers through outbound calls, as per internal guidelines, to gain a clear understanding of their concerns, obtain additional information where required, and ensure effective resolution while delivering a superior customer experience. Provide accurate and customer-centric responses through written and verbal communication. Take end-to-end ownership of customer cases until closure. Coordinate with internal stakeholders for timely resolution. Handle service grievances, escalations and IRDAI complaints within defined timelines. Conduct root cause analysis and recommend process improvements. Prepare MIS reports and dashboards. Ensure adherence to company policies, quality standards and regulatory requirements. experience 4 working at a client of randstad india
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From Randstad India's careers page (Company careers page), checked 6 Nov 2026.
How to apply
- Select Apply on randstad.in. It opens Randstad India's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Randstad India will reply to you directly. No real employer asks you for money to apply.
Posted 22 Oct 2026 · checked 6 Nov 2026 · Report this job