Order management analyst-108879-1

1.Address dealer orders, calls and interpret dealer inquiries regularly 2. Activities include but are not limited to standard problem resolution, product information, orders status inquiries, consideration of supplier/process or direct shipments; higher or lower levels of support (groups or disassembly), acquiring material from production facilities, and dealer return material. 3. Monitoring and following (and at times placing) parts orders including addressing back orders through interaction with process support teams (expediting, purchasing, warehouse, quality, etc) 4. Responsible for performing other job duties as assigned by Caterpillar management from time to time. Employees may also be required to work outside of the normal work hours. 5. Building Rapport and communicating on a regular basis with the appropriate facility and process partner contact on order status and details while developing an understanding of expectations of the business segment being supported. a. Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates. b. This may require some flexibility in hours to accommodate dealer discussions.

experience 4 working at a client of randstad india

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