Area Mgr, Pt Access - Mid Atlantic

• Leading business operations and managing patient experience and administrative staff across multiple clinics.

• Leading business operations and managing patient experience and administrative staff across multiple clinics.
• Collaborating with regional and local clinical leadership to support and enhance patient care.
• Maintaining and strengthening relationships with referrals, managed markets, payers, patients, and employees.
• Developing and implementing strategies to improve financial performance, achieve superior outcomes, enhance patient care quality, and boost employee engagement.

• Collaborate with regional and local clinical partners to address information and service needs.

• Collaborate with regional and local clinical partners to address information and service needs.
• Enforce HIPAA Privacy Rules to protect and secure patient information.
• Monitor financial controls, including audits, and ensure compliance with all administrative and operational procedures.
• Review clinical documentation with consolidated teams to ensure it meets payer requirements.
• Communicate payer updates, issues, or potential concerns to the Territory Manager.
• Oversee and guide WIP management processes in coordination with Patient Care Supervisors and Clinical Leadership
• Travel to assigned clinics will be required up to 80% of time

• Verify that disallowed sales and denial rates align with company goals.

• Verify that disallowed sales and denial rates align with company goals.
• Ensure that operational expenses adhere to the budget.
• Assist with inventory management processes.

• Partner with Talent Acquisition to promptly fill staff vacancies with top-quality Patient Access Coordinators.

• Partner with Talent Acquisition to promptly fill staff vacancies with top-quality Patient Access Coordinators.
• Provide training, coaching, and development opportunities to each team member, and deliver regular performance feedback.
• Foster an engaging work environment that supports employee growth and ensures a high-quality experience for patients.
• Promote the effective use of front office systems and technology, including system conversions and the implementation of new tools to enhance work processes.

• Oversee and manage all quality assurance programs to ensure effectiveness.

• Oversee and manage all quality assurance programs to ensure effectiveness.
• Ensure that Patient Access Coordinators (PACs) and clinicians accurately collect and transmit patient outcomes data to the outcomes team and effectively communicate the purpose of these outcomes to patients.
• Review Net Promoter Score (NPS) reports on a weekly, monthly, and yearly basis, and align workflow with the empathy strategy.
• Monitor and manage the timely resolution of NPS detractors and ensure positive outcomes.
• Analyze NPS detractors with negative resolutions to identify trends and develop action plans to address identified issues.
• Collaborate with administrative staff to creatively communicate patient feedback and develop action plans based on this feedback.

• Bachelor’s degree or additional equivalent work experience as detailed below may be substituted on a year for year basis is required.

• Bachelor’s degree or additional equivalent work experience as detailed below may be substituted on a year for year basis is required.
• Minimum of 3 years of experience in operations management within a healthcare setting to include a minimum of 3 years of experience hiring, supervising, training, and coaching others is required.
• A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

• Bachelor’s degree in accounting, finance and/or healthcare management is preferred.

• Bachelor’s degree in accounting, finance and/or healthcare management is preferred.
• Experience within Orthotics and Prosthetics is preferred.
• Experience supervising / managing within a multi-site environment is also preferred .

• Excellent customer service skills
• Strong interpersonal skills and highly collaborative style
• Robust knowledge of patient care management
• Solid understanding of financial and accounting practices with experience in forecasting and managing expense budgets. Demonstrated ability in financial metrics and analysis.
• Experience selecting, managing, coaching, and developing staff.
• Firm working knowledge of healthcare reimbursement rules and regulations.
• Strong ability to create written reports on revenue generation, WIP, patient and employee satisfaction, other job-related topics.
• Demonstrated record of addressing customer / patient issues
• Proficiency in Windows based office technologies (ex. Word, Excel)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relations