Process Improvement Intern [2027]

In this Role, You Will…

• Benchmark Ground Operations: Shadow frontline depot teams to map readiness and response workflows, identify time-loss and operational pain points, and document best practices that can be standardized across domiciles.

• Build Domicile Launch Playbooks: Stress-test operational processes and handoffs at 2x and 3x fleet scale, pinpointing vulnerable failure points and designing scalable operating mechanisms.

• Audit and Establish Operational Metrics: Audit existing turnaround and fleet health metrics and define new performance indicators that reflect true operational efficiency.

• Develop Scorecards and Dashboards: Build a standardized domicile scorecard and weekly executive dashboard to provide visibility into depot performance, bottlenecks, and emerging operational risks.

• Drive Initiatives End-to-End: Formulate data-backed recommendations with quantified impact, aligning stakeholders from frontline teams to leadership to execute sustainable process improvements.

Internship Requirements

• Currently working towards a Master’s, MBA, or Bachelor’s degree in Industrial Engineering, Operations Research, Supply Chain, Mechanical Engineering, or a related discipline.

• Good academic standing and enrolled at an accredited college or university throughout the internship.

• Expected graduation date between Fall 2027 and Summer 2028.

• Able to commit to a full-time, 12-week internship.

• Ability to work on-site and travel locally to depot facilities in the San Francisco Bay Area.

• Interns at Zoox may not use proprietary information for thesis or publication outside of Zoox.

Technical Qualifications

• Strong analytical and problem-solving skills, with demonstrable ability to break down operational workflows and identify root causes.

• Foundational understanding of process mapping, standard operating procedures (SOPs), and lean continuous improvement methods.

• High comfort level working hands-on with frontline ground teams in active depot environments.

• Proficiency in data analytics and visualization (Excel, Sheets, or dashboarding tools).

• Clear communication and stakeholder management skills to earn trust and influence across teams.

Bonus Qualifications

• Prior internship or hands-on experience in automotive maintenance, fleet operations, or logistics environments.

• Experience with project management tools such as Jira, Confluence, or similar workflow platforms.

• Experience applying root cause analysis frameworks (e.g., 5-Whys, Fishbone diagrams, DMAIC).