Customer Service Manager, Brand Support

This position is responsible for overseeing customer service operations that support national, branded, and third-party customer accounts. This role has overall accountability for managing and maintaining relationships with all third-party service providers and vendor partners, ensuring alignment with organizational objectives, service expectations, and customer requirements. This role is also responsible for evaluating, reviewing, and approving customer pricing across all account types, balancing customer needs, operational considerations, and business profitability while ensuring consistency and compliance with company pricing strategies.