Humana
From company careers site
Program Delivery Lead, Benefit Enablement & Execution
- Location
- Remote Nationwide
- Work mode
- Remote
- Employment type
- Full-time
About the job
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Humana’s Consumer Product Management team is seeking an experienced Program Deliver Lead, Benefit Enablement & Execution, to join working remote anywhere in the US. In this role, you'll serve as a critical delivery connector across Insurance Product Management, Growth and Strategy, and the functional teams responsible for bringing Medicare Advantage products to market. You'll translate portfolio priorities into structured programs, clear milestones and coordinated workstreams that support accurate, timely and compliant execution. If you enjoy turning big-picture strategy into well-managed programs and helping teams deliver successfully, this role is for you.
As the Program Deliver Lead, Benefit Enablement & Execution, you'll lead complex bid initiatives and enterprise projects that span product strategy, benefit design, regulatory requirements, operational readiness, technology and process enablement. This includes coordinating initiatives such as benefit standardization, portfolio segmentation, plan naming, service area expansion and the evaluation of new product and benefit opportunities.
You'll also help strengthen how Product Management operates. You'll establish practical delivery disciplines, maintain governance and program documentation, improve processes and tools, and provide timely training as requirements change. Through research, analysis and cross-functional leadership, you'll help teams understand complex issues, evaluate implications and move toward clear, executable decisions.
This is a highly collaborative individual-contributor role for someone who can create clarity from ambiguity, lead complex work without relying on formal authority and keep multiple teams aligned through demanding Medicare Advantage and CMS delivery cycles.
Key Role Functions
Lead Medicare Advantage Bid Initiatives
- Partner with Growth and Strategy, Insurance Product Management and functional teams to define objectives, scope, deliverables, decision points and measures of success for bid-related initiatives
- Lead coordinated delivery of initiatives involving benefit standardization, portfolio segmentation, product guiding principles and other enterprise or portfolio priorities
- Translate strategic direction into executable workplans, milestones, dependencies, ownership and decision requirements
- Establish delivery approaches that create consistency across portfolios while allowing for appropriate product, market and regulatory differences
- Facilitate cross-functional discussions needed to evaluate options, surface tradeoffs and move initiatives toward timely decisions
- Monitor initiative progress and ensure key decisions, dependencies and risks are identified before they affect bid submissions or downstream implementation
- Capture lessons learned and incorporate them into future bid and product cycles
Lead Feasibility Assessment and Decision Support
- Lead structured evaluation of proposed products, benefits and portfolio opportunities across product, regulatory, operational, clinical, technology, system and financial considerations
- Define the questions, information and functional expertise needed to assess whether an opportunity can be executed accurately and within required timelines
- Bring together subject-matter experts to identify dependencies, constraints, assumptions, unresolved questions and downstream impacts
- Distinguish between identified facts, assumptions and areas requiring additional validation so leaders can make informed decisions
- Develop clear recommendations and decision-support materials that explain options, risks, tradeoffs and execution implications
- Facilitate alignment among partners with different priorities while recognizing that final product, financial or strategic decisions remain with the appropriate accountable leaders
- Maintain documentation of recommendations, decisions, rationale, owners and follow-up actions
Lead Enterprise Research and Product Impact Analysis
- Lead research and analysis related to Stars, Clinical, Regulatory Compliance, the Complaints Tracking Module and other enterprise priorities affecting Medicare Advantage products
- Identify relevant product, member, regulatory, operational and delivery implications
- Synthesize complex information into concise findings, recommendations and decision points for Product Management leaders and partner teams
- Evaluate how enterprise initiatives could affect benefit design, product processes, portfolio priorities, filings, systems or the member experience
- Serve as the Product Management program delivery lead on assigned enterprise initiatives
- Coordinate Product Management participation, consolidate feedback and ensure Product requirements and impacts are represented accurately
- Communicate conclusions, open questions and recommended actions in a format appropriate for working teams and senior leaders
Own Program Governance and Delivery Discipline
- Maintain program documentation for active portfolio opportunities, including objectives, scope, status, decisions, risks, dependencies, accountable owners and next steps
- Gather requirements and prepare backlog opportunities so they are sufficiently defined for prioritization and future planning
- Establish appropriate governance routines, status reporting, decision logs, risk tracking and escalation approaches for assigned initiatives
- Create clear visibility into program health, milestone performance, unresolved decisions and delivery risks
- Ensure commitments and decisions are documented and communicated to affected teams
- Provide concise and actionable updates to Product Management leaders and cross-functional stakeholders
Improve Processes, Tools and Ways of Working
- Partner with Process Improvement, Program Delivery and Product Management teams to create, maintain and improve process documentation, templates, workflows and delivery standards
- Evaluate existing processes to identify unclear handoffs, unnecessary complexity, recurring defects, manual activity and opportunities for standardization
- Lead implementation of practical improvements that strengthen accuracy, efficiency, transparency and user experience
- Identify opportunities to use tools such as Power Automate, Power BI, Copilot, SharePoint and other approved technologies to reduce administrative work and improve access to information
- Partner with technology and process owners to evaluate solutions and support responsible implementation
- Establish appropriate controls, documentation and ownership so process improvements are sustainable
- Measure the effectiveness of changes and adjust approaches based on user feedback and delivery results
Build Product Management Capability
- Provide timely training, guidance and support to Product Managers as processes, tools, systems and requirements change
- Translate complex process or regulatory changes into clear instructions, practical examples and job aids
- Determine the appropriate training approach based on the complexity, timing and impact of the change
- Facilitate working sessions that help teams understand new expectations and apply them consistently
- Provide technical and process guidance to associates working across related programs and workstreams
- Reinforce disciplined documentation, milestone management, issue escalation and adoption of standard processes
- Gather feedback after implementation and refine training or documentation where additional clarity is needed
Use your skills to make an impact
Required Qualifications
- Bachelor’s degree or equivalent combination of education and relevant professional healthcare experience
- 7+ years of relevant healthcare, health plan, product management, or related experience
- Demonstrated experience leading complex projects, programs or processes across multiple functional areas
- Experience establishing delivery plans, milestones, dependencies, governance and risk-management approaches
- Demonstrated ability to influence decisions and drive alignment without formal authority
- Experience researching complex business, regulatory or operational topics and translating findings into clear recommendations
- Strong judgment and problem-solving skills, including the ability to distinguish facts, assumptions, risks and unresolved questions
- Strong written and verbal communication skills, with the ability to tailor information for working teams, functional partners and senior leaders
- Demonstrated ability to manage multiple priorities and deliver through ambiguity, changing requirements and compressed timelines
- Advanced proficiency with Excel, PowerPoint, SharePoint, Teams and related digital collaboration tools
Preferred Qualifications
- Medicare Advantage product management, program delivery, implementation or operational experience
- Experience with the annual Medicare Advantage bid cycle, benefit design, service-area expansion or product implementation
- Knowledge of CMS Medicare Advantage requirements, bid processes, PBP or HPMS
- Experience evaluating product or benefit feasibility across regulatory, operational, system, clinical and financial considerations
- Knowledge of Stars, the Complaints Tracking Module, member experience or regulatory compliance programs
- Experience developing or managing enterprise milestone calendars, governance routines, decision logs or program dashboards
- Experience with process documentation, workflow design, training development or change enablement
- Experience using Power Automate, Power BI, Copilot or similar tools to improve processes, reporting or administrative efficiency
- Process improvement experience or training, including Lean, Six Sigma or another structured improvement methodology
- Experience presenting complex findings, recommendations and program risks to senior leaders
Additional Information
- This role typically operates on Eastern Standard Time business hours.
- The work follows the annual Medicare Advantage and CMS regulatory cycle. Certain periods of the year require additional flexibility, including extended hours and occasional weekend work, to meet critical regulatory and business deadlines
What Success Looks Like
- Create clarity from complexity. Translate broad portfolio priorities, regulatory requirements and enterprise initiatives into clear objectives, deliverables, milestones and accountability
- Connect strategy to execution. Help teams understand how bid initiatives, benefit decisions and process changes support portfolio goals, member value and operational readiness
- Lead without relying on authority. Build alignment, maintain momentum and create shared accountability across teams with different responsibilities and priorities
- Use sound judgment. Evaluate complex issues across product, regulatory, operational, clinical, technology and financial considerations and clearly explain the reasoning behind recommendations
- Enable good decisions. Bring together the right information and expertise, clarify tradeoffs and help accountable leaders reach timely, executable decisions
- Anticipate rather than react. Identify dependencies, risks and emerging requirements early enough for teams to respond effectively
- Deliver reliably. Maintain accurate plans, governance records and milestone calendars and follow through until commitments are completed or appropriately escalated
- Communicate for the audience. Provide the right level of information to working teams, functional partners and senior leaders at the right time
- Keep work simple. Reduce unnecessary complexity, clarify ownership and use technology to make processes easier, faster and more reliable
- Strengthen the operating model. Leave processes, tools, documentation and delivery standards stronger and more sustainable after each initiative
- Learn and adapt. Use feedback, performance information and lessons learned to improve future planning and execution
- Maintain a member-ce
From Humana's careers page (Workday), checked 9 Nov 2026.
How to apply
- Select Apply on humana.wd5.myworkdayjobs.com. It opens Humana's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Humana will reply to you directly. No real employer asks you for money to apply.
Posted 9 Nov 2026 · checked 9 Nov 2026 · Report this job