Senior Business Process Optimization Analyst - Patient Care Support

Salary range: $78,478- $117,728 /year

ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION

TITLE: Senior Business Process Optimization Analyst - PCS REPORTS TO POSITION: Senior Director Clinical Excellence and Patient Flow DEPARTMENT: Clinical Excellence and Patient Flow DATE LAST REVIEWED: May 2026

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring, Teamwork, and Safety

DEPARTMENT SUMMARY: The Care Coordination and Patient Flow department is a system-wide service that ensures safe, efficient, and patient-centered care delivery across St. Charles Health System. It works to ensures that patients receive the right care, in the right place, at the right time, by orchestrating patient flow, optimizing bed placement and throughput, and strengthening transitions of care from admission through discharge. The department leads efforts to reduce delays, eliminate barriers, and improve coordination between hospitals, clinics, community partners, and serves as the hub for Region 7.

POSITION OVERVIEW: Under the direction of the Senior Director of Clinical Excellence and Patient Flow the Senior Business Process Optimization Analyst supports the Clinical Excellence and Patient Flow department by analyzing business needs, recommending, and implementing solutions for the respective business processes and technology within assigned systems. The analyst will research and troubleshoot to help solve issues with the ability to identify solutions and recommend process improvement and process streamlining opportunities. Additionally, this position is responsible for compiling and analyzing data related to clinical staffing resources, and other types of data related to clinical and financial outcomes. This position provides oversight of the maintenance and data integrity of the automated staffing, scheduling, acuity, and patient placement and flow systems; and is responsible for supporting the coordination of budget activities in collaboration with the CNO and nursing managers/directors. They will collaborate with leadership to facilitate favorable workforce utilization in alignment with the organization’s goals and objectives.

This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES: Remains familiar with and participates in work related to strategic priorities tied to Clinical and Operational Excellence, with emphasis on Efficient Delivery including but not limited to right care, right setting, and care pathways initiatives.

Remains intimately familiar with industry’s best practices as they pertain to care coordination, patient flow, staffing/scheduling and transfer center operations.

Develops deep expertise in UKG, EPIC, Extensions and transfer center/central communication technology functionality including automation, workflow, error proofing mechanisms, reporting, import and export tools, and more.

Continually analyzes existing applications and business processes to identify opportunities for improvement. In partnership with the Senior Director/Director, develops and maintains a work plan for future system improvements.

Leads implementation of new or updated functionality, assuring all team-members’ awareness. Leads small to medium process improvement efforts; develops and maintains a roadmap for future system improvements. Troubleshoots, identifies root causes, and documents problems of simple to medium complexity. Leads the resolution efforts of these problems. Escalates issues with SCHS management and if necessary, the software vendor, while maintaining internal issue status reports. Designs and implements solutions to streamline and improve business processes.

Participates in system updates and upgrades ensuring that the system is functioning per specifications and user’s needs.

Coordinates with other Facility and Enterprise Administrators to ensure consistent adherence to best-practice and opportunities for simplification, where possible.

Applies benchmarking data, both internal and external, to evaluate nursing department productivity, patient placement and flow practices, and overall standards of financial operations. Provides appropriate strategies to department leadership to improve performance.

Identifies and addresses training and development needs within clinical departments to ensure leaders understanding and utilization of reports, decision support, and evaluation tools.

Customizes data measurement and reporting tools and processes to meet the needs of end users.

Creates and interprets reports, utilizing sophisticated software applications. Applies quantitative and analytical skills to develop report functions which support screening indicators such as overtime, agency and traveler utilization, NHPPD, absenteeism, missed meal and rest breaks etc. Directs the tracking, trending and reporting of resource utilization data.

Participates in data collection, input and data analysis activities, and produces recurring and ad hoc reports. Participates in performance improvement and quality activities throughout the system. Ensure data integrity in any project/process assigned.

Interacts with Decision Support, Finance, Human Resources, Environmental Services, and other departments to maintain and ensure integration of data management and reporting functions within departments.

Uses current knowledge of healthcare delivery models and projected issues and trends related to workforce availability, deployment and retention.

Assists with planning, design and implementation of patient placement and flow, and staffing information systems upgrades.

Serves as a consultant to Nursing Leadership and others based on the identification and analysis of resource utilization trends.

Champions the creation of standard work for financial software systems and processes.

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION: Required : Bachelor’s degree from an accredited college or university in healthcare administration, business administration, information systems, management information systems, nursing, or a related field. Equivalent work experience and similar successful professional experience may be substituted for Bachelor’s degree. Preferred : Master’s degree in related field.

LICENSURE/CERTIFICATION/REGISTRATION: Required : N/A Preferred : N/A

EXPERIENCE: Required: Minimum of six (6) years of relevant healthcare operations, patient flow, care coordination, clinical systems support, workforce management systems, or healthcare information systems experience. Experience supporting operational workflows within Epic, UKG, or similar healthcare systems. Demonstrated experience with systems support, workflow optimization, reporting, project coordination, and collaboration with clinical and operational teams. Preferred: Experience with Epic, UKG, capacity management systems, patient placement or transfer center workflows, and other SCHS systems. Experience supporting process improvement initiatives related to patient flow, staffing operations, scheduling, or care coordination in an integrated healthcare environment.

PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION: Communication/Interpersonal Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS. Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees. Strong team working and collaborative skills. Ability to work under pressure in a fast-paced environment.

Computer Intermediate ability and experience in computer applications, specifically MS Office. Experience with reporting systems (crystal, sequel, or access) desirable. Basic understanding of database concepts.

PHYSICAL REQUIREMENTS :

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/ pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%) : Stooping /kneeling/crouching, lifting, carrying, pushing or pulling 11- 2 5 pounds, operation of a motor vehicle.

Never (0%) : Climbing ladder/ step-stool , lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%) : Heat , cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours: 40

Caregiver Type: Regular

Shift: First Shift (United States of America)

Is Exempt Position? Yes

Job Family: ANALYST

Scheduled Days of the Week: Monday-Friday

Shift Start & End Time: