Service Business Development Center Agent
- Location
- Wesley Chapel Toyota, Wesley Chapel, FL 33544
- Work mode
- On-site
- Employment type
- Full-time
Skills mentioned
- Customer service
- Phone communication
- Email communication
- Appointment scheduling
- CRM data entry
- Call center experience
- Written communication
- Computer skills
- Organizational skills
- Bilingual Spanish (optional)
- Volie/CDK/XTime (optional)
Picked out of the job description automatically; check the full description for what the employer asks for.
About the job
Dealership: L0343 Wesley Chapel Toyota
Do You Have Great Customer Service Skills?
Looking for Better Hours and Opportunity for Career Advancement?
Join the Award-Winning Service Team at Wesley Chapel Toyota!
We’re currently looking for a motivated and customer-focused Business Development Center (BDC) Administrator to join our Service team. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and wants to build a meaningful career in a positive, team-oriented environment.
If you're ready to develop your skills and grow with a company that truly values its employees, we’d love to hear from you!
As a BDC Administrator , you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume, explain manufacturer service specials and incentives, answer questions, and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.
What You'll Do
- Outbound and inbound customer phone calls
- Responding via email and phone to Internet leads
- Determining each customer’s needs by asking the right questions
- Setting appointments for the Service Department
- Ensuring a positive customer experience
- Introducing customers to Service Advisors
- Entering customer information into the CRM
- Accurately scheduling service appointments based on customer needs and technician availability
- Maintaining strong attention to detail when updating customer records and service information
What You'll Bring
- Customer-focused, energetic, and self-motivated
- Customer service or call center experience
- Strong written and verbal communication skills
- Excellent computer and organizational skills
- Ability to handle customer concerns promptly and professionally
- Bilingual English/Spanish is a plus
- Experience with Volie, CDK, or XTime is a plus
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
From L0801 Hudson Ford's careers page (Workday), checked 11 Nov 2026.
How to apply
- Select Apply on lithia.wd504.myworkdayjobs.com. It opens L0801 Hudson Ford's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- L0801 Hudson Ford will reply to you directly. No real employer asks you for money to apply.
Posted 11 Nov 2026 · checked 11 Nov 2026 · Report this job