Technical Business Analyst II

• Partner with stakeholders to define business needs, expected outcomes, scope, assumptions, constraints, and success criteria.

• Lead or support demand intake and triage by gathering required information, identifying dependencies, documenting risks, and preparing requests for prioritization and decision-making.

• Elicit, analyze, document, and validate business, functional, data, and non-functional requirements.

• Translate complex stakeholder needs into clear user stories, use cases, process flows, acceptance criteria, and implementation-ready requirements.

• Work closely with data engineers, architects, developers, quality teams, operations, product owners, and project leaders to maintain shared understanding throughout delivery.

• Analyze current-state processes and data flows, identify gaps or inefficiencies, and recommend practical future-state improvements.

• Maintain requirements traceability and document decisions, action items, dependencies, issues, and changes throughout the initiative lifecycle.

• Facilitate working sessions, stakeholder reviews, backlog refinement, and cross-team discussions, and communicate outcomes and follow-up actions clearly.

• Support solution evaluation, communications, implementation planning, and post-deployment validation as needed.

• Develop concise status updates, dashboards, and decision materials that communicate progress, risks, priorities, and business value.

• Help establish repeatable organizational standards, templates, and governance practices for intake, analysis, prioritization, and reporting.

• Investigate reported issues, perform root-cause analysis with technical partners, and document recommended resolutions or process changes.

• Take ownership of defined problem statements, engage the appropriate teams, evaluate options, and bring forward practical solutions with limited day-to-day direction.

• Bachelor's degree in information systems, computer science, data analytics, engineering, or a related field; equivalent relevant experience may be considered.

• 3-5 years of experience in business analysis, systems analysis, product delivery, data engineering support, or a related technical environment.

• Experience working with software or data delivery teams using Agile, Lean, Waterfall, or hybrid methodologies.

• Strong understanding of data concepts, including ETL, data warehousing, and data governance.

• Experience with cloud data platforms, primarily Microsoft Azure, with familiarity with AWS and Google Cloud Platform.

• Strong experience in change management.

• Strong requirements elicitation, process analysis, problem-solving, facilitation, analytical, and written communication skills.

• Ability to interpret data models, source-to-target mappings, interface specifications, workflow diagrams, and technical design documentation.

• Ability to communicate risks, decisions, dependencies, and outcomes to technical and non-technical audiences.

• Ability to organize multiple priorities, work independently, adapt quickly, and drive work to closure in a fast-moving environment.

• Proactive, engaged, and resourceful approach to solving problems with limited hand-holding.

• Proactive, engaged, and resourceful approach to solving problems with limited hand-holding.

• Familiarity with APIs, file-based data exchange, databases, Git, and CI/CD concepts.

• Proficiency with diagramming tools such as Microsoft Visio, Lucidchart, or BPMN notation.

• Knowledge of data privacy and compliance standards such as GDPR, HIPAA, or CCPA.

• Ability to understand data pipelines, batch processing, job scheduling, automation, system integrations, data quality controls, and operational recovery concepts.

• Working knowledge of SQL, including the ability to review or write queries for data validation, reconciliation, and analysis.

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice