Masco Support Services Company
From company careers site
Business Solutions Manager, Manufacturing & Distribution
- Location
- US - Indiana - Indianapolis
- Work mode
- On-site
- Employment type
- Full-time
About the job
Delta Faucet Company At Delta Faucet Company, we are committed to transforming everyday experiences with water through innovative products and exceptional service. We believe diverse perspectives strengthen our ability to create solutions that inspire and elevate the lives of our customers.
Your Role at Delta Faucet How can technology help our manufacturing and distribution teams solve their toughest operational challenges?
As Business Solutions Manager, Manufacturing & Distribution , you will lead a team that turns those challenges into effective business process and technology solutions. You will work closely with Operations and Supply Chain leaders to understand how work happens, identify opportunities for improvement, and deliver solutions that improve productivity, quality, reliability, and the associate experience. Leading four direct reports across functional solutions and several staff augmentation resources , business analysis, and systems support, you will connect business priorities with IT capabilities. You will guide the team’s roadmap, balance improvement initiatives with reliable day-to-day service, and ensure solutions deliver measurable business value. This role calls for a leader who is curious about manufacturing and distribution, comfortable working through ambiguity, and able to connect operational needs with technical possibilities.
What You’ll Do
Partner with the Business and Identify Opportunities
- Build trusted relationships with manufacturing, distribution, and supply chain leaders, site teams, and enterprise partners.
- Spend time with frontline teams to understand workflows, operational challenges, and opportunities to improve how work gets done.
- Help stakeholders define problems, identify root causes, and distinguish business needs from proposed technical fixes.
- Translate operational challenges into clear opportunities, business requirements, and expected outcomes.
- Develop business cases that explain the value, cost, risks, and resources associated with proposed solutions.
Set Direction and Prioritize Work
- Own an integrated solutions roadmap for the team’s manufacturing and distribution responsibilities, aligned with business priorities and IT strategy.
- Develop and maintain the team’s Strategy on a Page (SOAP) and translate strategic priorities into the Annual Operating Plan (AOP).
- Lead annual goal setting and deployment, establishing clear priorities, measurable outcomes, ownership, and alignment across the team.
- Partner with business leaders to prioritize opportunities based on operational impact, urgency, dependencies, and available capacity.
- Balance project delivery, continuous improvement, and ongoing systems support.
- Conduct regular performance reviews against goals, roadmaps, and commitments, identifying risks, gaps, and corrective actions.
- Provide monthly reporting on results, KPIs, milestones, risks, and progress against the AOP to IT and business leadership.
- Manage budgets, forecasts, and technology spend, identifying opportunities for cost optimization, vendor efficiencies, resource optimization, and elimination of unnecessary or duplicative costs.
- Coordinate with other IT leaders to resolve resource conflicts, manage dependencies, and communicate trade-offs.
- Identify solutions that can be standardized and reused across sites to improve scalability, efficiency, consistency, and total cost of ownership .
Drive Continuous Improvement & MOS
- Champion Masco Operating System (MOS) principles across solution delivery, technology operations, and business partnerships.
- Partner with business and IT teams to identify and prioritize continuous improvement opportunities that improve productivity, quality, service, cost, and reliability.
- Apply Lean and structured problem-solving methods such as Kaizen, 5 Whys, root cause analysis, and value-stream/process improvement.
- Leverage automation, digital solutions, data, and process standardization to eliminate waste and simplify work.
- Establish measurable improvement targets, track results, and ensure improvements are sustained and replicated across sites where applicable.
- Build a culture of continuous improvement, ownership, and problem solving within the team.
Lead Project & Program Delivery
- Lead technology projects and programs from business case and planning through implementation, stabilization, and benefits realization, ensuring clear scope, schedule, budget, resources, risks, and outcomes.
- Establish strong project governance, including clear roles, decision rights, milestones, KPIs, risks, dependencies, and escalation paths.
- Partner with project managers, business leads, IT teams, system integrators, and vendors to ensure cross-functional accountability and execution.
- Participate in and support Core Team, Steering Committee (SteerCo), and leadership meetings, providing clear updates on progress, financials, risks, decisions, business readiness, and escalation needs.
- Ensure Core Teams actively manage execution and dependencies, while SteerCo focuses on strategic alignment, major risks, investment decisions, and removal of barriers.
- Proactively identify delivery risks and bring decision-ready recommendations and trade-offs to leadership rather than simply reporting issues.
- Conduct post-implementation reviews to capture lessons learned, measure expected benefits, and improve future project execution.
- Partner with Indirect Purchasing/Procurement to manage sourcing, vendor selection, contract negotiations, Statements of Work (SOWs), purchase orders, renewals, and commercial terms, ensuring appropriate cost, service levels, and vendor accountability.
Lead Solution Design and Delivery
- Guide the team in evaluating process improvements, existing system capabilities, applications, integration, analytics, automation, and emerging technologies.
- Partner with Engineering, IT/OT, enterprise architecture, cybersecurity, and Data & Analytics teams to develop secure, supportable solutions.
- Sponsor prototypes and pilots to test assumptions, gather user feedback, and demonstrate value before broader implementation.
- Hold the team and delivery partners accountable for quality, timing, cost, and business outcomes.
- Ensure implementation plans address testing, training, adoption, documentation, and ongoing ownership.
- Partner with Operations to measure results and expand successful solutions where appropriate.
Ensure Reliable Solutions and Support
- Oversee support for applications and solutions within the team’s portfolio.
- Coordinate internal and external resources to resolve critical incidents and complex problems.
- Identify recurring issues and lead improvements that strengthen reliability and reduce operational disruption.
- Maintain clear support responsibilities, escalation paths, and knowledge-sharing practices.
- Ensure solutions follow enterprise architecture, security, and data governance standards.
Incident Management & Problem Solving
- Lead response to high-priority incidents impacting manufacturing, distribution, supply chain, or critical business operations, ensuring rapid restoration and minimal disruption.
- Coordinate application, infrastructure, cybersecurity, site IT, vendors, and business teams, with clear ownership, escalation, and stakeholder communication.
- Lead root cause analysis (RCA) for significant or recurring incidents using structured problem-solving methods such as 5 Whys and fishbone analysis, and drive corrective and preventive actions to closure.
- Translate technical issues into clear business impact, risks, recovery plans, and next steps for operational and executive stakeholders.
- Analyze incident trends to identify opportunities for automation, system improvements, technical debt reduction, and preventive actions.
- Partner with internal teams, managed service providers, and system integrators to strengthen incident and problem management, applying ITIL principles and continuous improvement.
Lead and Develop the Team
- Lead, coach, and develop four direct reports, establishing clear expectations and accountability.
- Build the team’s capabilities in business partnership, manufacturing and distribution processes, solution design, and delivery.
- Assign work based on business priorities, capacity, and development needs.
- Encourage collaboration, constructive challenge, and practical experimentation.
- Strengthen team coverage through cross-training, documentation, and succession planning.
- Balance internal resources, staff augmentation, and managed services to create a flexible and cost-effective delivery model.
What You Bring
- Experience delivering business process and technology solutions in manufacturing, distribution, supply chain, or a related operational environment.
- Demonstrated people leadership experience, including coaching, performance management, and employee development.
- Strong understanding of manufacturing or distribution processes and the ability to connect operational challenges with appropriate solutions.
- A track record of translating ambiguous business needs into clear requirements, actionable plans, and measurable improvements.
- Experience leading cross-functional initiatives from discovery and business case development through implementation and support.
- Working knowledge of enterprise applications, systems integration, data and analytics, and technology delivery practices.
- Sound judgment in prioritizing work, managing capacity, and explaining trade-offs.
- The ability to communicate technical concepts clearly and influence stakeholders across business and IT teams.
- A practical approach to change management that helps people adopt and sustain new ways of working.
Experience That Would Be Valuable
- Exposure to SAP manufacturing or supply chain capabilities, warehouse management systems, manufacturing execution systems, or related operational platforms.
- Bachelor’s in computer science, information technology, engineering, business administration or related field.
- 8+ years of experience delivering technology solutions in Supply Chain, Manufacturing and IT functions.
- Experience working with and delivering capabilities in enterprise supply chain technology, including SAP S/4HANA, supply chain planning solutions such as Kinaxis, sourcing and procurement solutions, and warehouse and transportation management solutions such as Manhattan, Blue Yonder, and/or other enterprise-level technology solutions supporting supply chain operations.
- Strong project management, leadership, and organization skills (PMP or Scrum certification desired).
- Experience connecting enterprise applications with site systems, shop-floor technologies, or operational data.
- Experience with advanced supply chain planning platforms, with Kinaxis preferred, including demand planning, supply planning, inventory optimization, scenario planning, or S&OP/S&OE processes.
- Experience leading or supporting digital transformation and automation initiatives across manufacturing, supply chain, warehouse, or business operations.
- Project and program management experience, including leading cross-functional initiatives, managing scope, schedules, budgets, risks, dependencies, resources, and stakeholder alignment.
- Experience managing multiple concurrent technology initiatives or programs from business case and planning through implementation, change management, stabilization, and benefits realization.
- Experience identifying opportunities to digitize and automate manual processes to improve productivity, quality, reliability, and user experience.
- Familiarity with low-code applications, workflow automation, business intelligence, or AI applications in an industrial setting.
- Experience supporting post-merger and acquisition (M&A) integration, including the integration and standardization of business processes, enterprise applications, infrastructure, data, and site technologies
- Expe
From Masco Support Services Company's careers page (Workday), checked 11 Nov 2026.
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Posted 11 Nov 2026 · checked 11 Nov 2026 · Report this job