Program Specialist – Quality Assurance

Program Specialist – Quality AssuranceLocation: Chicago, IL (Hybrid – 2 Days/Week) | Reports To: Senior Manager, Global QA | ContractOverviewOur client is seeking a Program Specialist to support program administration and execute tasks and activities for the Global Quality Assurance program.ResponsibilitiesThis role will report to the Senior Manager, Global QA, overseeing QA programs and quality product platforms. The role is responsible for leading and executing tasks related to prioritized Quality Assurance administration, ongoing efforts, enhancements, and measurement initiatives. This individual will document and manage tasks, collaborate with vendor teams and colleagues, participate in regular meetings with stakeholders, track progress, and ensure deliverables for all QA programs.Program Admin SupportScheduling meetingsPreparing meeting materials (e.g., agendas, Excel files, PowerPoint presentations)Taking and distributing meeting notes and meeting follow-upManage documentation and tracking of all tasks and deliverablesServe as point of contact for property-level program-related inquiriesManagement and upkeep of program information on internal platforms and channelsAssist with invoice processing and billbacksProgram ExecutionSupport the team in the implementation of program activities and initiativesMaintain up-to-date checklistsCollaborate cross-functionally to facilitate program deliverySupport outreach and training efforts to promote program visibility and participationContribute to the preparation of reports and presentationsManage requirements and testing of QA tools and platformsSupport ad-hoc activities to align future QA program strategy with the company's goalsDraft program communications to the fieldSupport in the prioritization of QA requests, interfacing frequently with internal IT teamsDemonstrate a commitment to core valuesRequired QualificationsUndergraduate degree required5+ years of administration experienceProven analytical ability and critical thinking skills; comfort with basic Excel-based modelingExperience with large-scale programs and/or product rolloutCreative/innovative approach to problem solvingHistory of delivering results, maintaining timelines, attention to detail, and implementing changeProven ability to collaborate across a highly matrixed global organizationPreferred QualificationsHospitality experience preferredPay rate: $60/hr. This is a 6-month contract position, Hybrid (2 Days/Week) in Chicago, IL. Candidates must be authorized to work in the US (Green Card, H1B, H4 EAD, L2 EAD, OPT, TN Visa, or US Citizen).