Principal (Lead) Massage Therapist

Company Description Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha. From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love! What is in it for you:

Job Description POSITION PURPOSE Luxury and tranquility in an authentic setting await our Guests at the Fairmont Spa. As a Lead Massage Therapist, our Guests will enjoy the professional and personalized spa experience you offer. The training you provide to our massage therapists on the latest trends, guest service and treatment protocols will help ensure the success of the spa.

ESSENTIAL FUNCTIONS Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include and are not limited to the following:

• Input, track and maintain inventory needed to perform all massage and body services. • Ensure massage department maintains a positive relationship with all departments in the spa and hotel • Tour potential Guests as needed • Ensure current trends in massage industry are reviewed • Maintain accurate records as required by hotel and government regulations • Assist with hiring, recognition and progressive corrective action for the therapists • Efficiently train massage therapists in all aspects of job tasks • Conduct Colleague training for pertinent emergency procedures, safety, accepted techniques or programs and proper use of equipment and products as needed • Maintain current professional licenses and certifications • Work with the Spa Director in the formulation of plans for projects • Answer all questions related to menu items, services performed and products used • Assist guest regarding menu items in an informative and helpful way • Organize time so all side work is completed according to shift demand • Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests • Focus attention on guest needs, remaining calm and courteous at all times • Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures • Follow hotel and departmental policies, procedures and service standards • Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings • Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations • Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Colleagues with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities. Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Additional duties as necessary and assigned. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Qualifications QUALIFICATION STANDARDS Education

Additional Information All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Join our ‘ohana today : Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com Why work for Accor? You can discover a world where life pulses with passion!​ Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. Hospitality is a work of heart! #fairmontcareers #alwayskealani