Operations Specialist

We are looking for an Operations Specialist to support performance monitoring and operational analysis within a consumer banking environment in San Jose, California. This Long-term Contract position focuses on improving service outcomes, evaluating business-critical processes, and delivering insights tied to call center performance and credit card operations. The ideal candidate brings a strong understanding of consumer lending and banking workflows, along with the ability to translate data into practical operational recommendations.Responsibilities:• Track and interpret call center performance indicators to identify trends, gaps, and opportunities for operational improvement.• Review credit card and consumer banking activities to help maintain efficient, accurate, and compliant day-to-day operations.• Conduct criticality assessments on processes and issues to support prioritization and business continuity decisions.• Analyze operational data and prepare clear reporting for stakeholders to support informed decision-making.• Partner with cross-functional teams to address workflow challenges and improve service delivery across customer-facing operations.• Support process refinement efforts within lending and banking functions to increase consistency and reduce operational risk.• Monitor exceptions, escalations, and recurring issues, recommending practical actions to improve performance and customer experience.