Bengaluru, Karnataka, IN
Every customer order should reach the customer, and every customer should get an answer. You'll own that, from the day an order is paid to the day it's delivered or refunded.
KIBI Sports is a sports business from India with two legs: sports equipment from 257+ brand partners sold through our own ecommerce and international B2B exports, and a sports platform used by athletes, academies and institutions.
What you will own 1. The order book: supplier follow-up, dispatch, and tracking for each order. 2. Customer replies on email, WhatsApp and phone, within a day. 3. Refunds and grievances, closed with proof from the payment gateway. 4. Vendor and supplier coordination: purchase orders, stock checks, returns. 5. B2B and export quotes and order paperwork.
Why this seat: you own every order from payment to delivery or refund, with clear authority to fix problems within set limits, and you work directly with the founder on the processes customers feel most.
Who won't enjoy this: someone who needs a manager to set each day's tasks, keeps work on a personal phone, or only reports good news. The team is small and moves fast.
How we hire: a short call, a working session of about an hour with a short exercise on made-up data, then a short terms conversation. We aim to decide within two weeks of the first call, and we tell you either way.
From Kibi Sports's careers page (Company careers page), checked 13 Nov 2026.
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