Business Analyst

Company Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Business Analyst is a key member of the Project Management Office (PMO). This role guides the success of technology-related business processes, ensuring alignment with the City’s strategic priorities and its vision for a future-state digital, serviceoriented city. The Business Analyst serves as the voice of the customer, working closely with cross-functional teams, departmental partners, and technical staff to understand needs, gather requirements, analyze workflows, and support the design and implementation of improved digital services. This role supports both business process improvement and project governance functions within OIT. The ideal candidate is collaborative, analytical, detail-oriented, and committed to delivering modern, user-centered, and value-producing technology solutions within a large, diverse public-sector environment.

Job Description ESSENTIAL FUNCTIONS Business Process Discovery & Management • Lead requirements gathering through interviews, workflow analysis, and business process mapping

OR an equivalent combination of education and experience

Additional Information Salary Range: $75,000-$85,000 Salary cannot exceed $85,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know?

● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents

● Our wellness program offers eligibility into the discounted medical plan

● Employees receive paid vacation, sick leave, and holidays

● Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,

ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

http://www.phila.gov/humanrelations/Pages/default.aspx