Store PRO

Summary The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures:

Responsibilities The following primary responsibilities are not all inclusive:

• Provide accurate automotive parts solutions to retail and wholesale customers • Deliver a consistently positive and engaging customer experience • Utilize product knowledge to assist customers and support team members • Operate systems including POS, inventory/catalog tools, and communication devices • Maintain high energy and customer focus in a fast-paced retail environment • Support store operations including transactions, inquiries, and general workflow • Build relationships with customers to drive loyalty and repeat business • Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations. • Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment. • Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records. • Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency. • Support continuous improvement initiatives related to store processes and operational standards. Qualifications Required:

Preferred:

Leadership

Organizational Structure

Physical Demands / Working Environment

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.