Chicago, Illinois, United States
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Description Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly. We’re on a path to becoming the best airline in aviation history. Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities, and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business. We help drive progress and growth through trusted digital solutions, safeguarding assets and empowering our team, all while promoting a cyber-safe and secure environment that supports resilient airline operations. United offers a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401(k), and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe? Apply today!
Job Overview and Responsibilities
The Analyst – Fraud Operations supports day-to-day digital fraud operations by reviewing alerts of possible fraud activity, researching suspicious customer and account activity, documenting findings and completing established response and recovery procedures. This role applies defined policies, tools and escalation paths to help protect customers, digital assets and the airline from account takeover, identity, loyalty, payment and contact-center fraud. The Analyst is expected to partner with senior analysts and operational leaders on complex cases, contribute observations that improve controls and uses approved artificial intelligence and automation tools to increase productivity while maintaining human review, privacy and data-handling requirements.
Alert & Case Review:
Alert Triage Documentation & Decisions:
Customer Protection & Recovery Support:
Escalation & Incident Support:
Quality, Accuracy & Service Levels:
Operational Reporting & Continuous Improvement:
Tools, AI & Team Partnership:
• Use approved case-management, fraud and artificial intelligence tools to summarize information, support documentation and improve productivity with human validation; collaborate with Fraud Strategy, Customer Care, Loyalty, Digital Technology and other partners as directed Qualifications What’s needed to succeed (Minimum Qualifications):
What will help you propel from the pack (Preferred Qualifications):
Post Expires: 11/26/2026
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
From United Airlines Holdings's careers page (Company careers page), checked 14 Nov 2026.
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