Administrative Assistant/Financial Aid Coordinator

Financial Aid Continuing Student Programs ‌ Department Summary: The Student Financial Aid Office coordinates and administers the various scholarship, grant, loan, and need-based employment programs offered to students at Drake University. We are a committed team of financial aid professionals who collaborate to deliver excellent service in increasingly relevant, effective and efficient ways. You can learn more about the important work our office does at: https://www.drake.edu/finaid/.

Job Summary: 30% - Manage multi-line phone system, general e-mail queries and in-office information help desk. Respond directly to basic inquiries about financial aid eligibility and the programs, application and processing of financial aid at Drake University.

30% - Review reports and documents as assigned for accuracy and provide data entry assistance for the office, such as entering awards, documents and miscellaneous data.

20% - Receive visitors, maintain multi-staff electronic meeting schedule, record and distribute messages while maintaining tact and diplomacy in a fast-paced, demanding environment. Screen all phone calls and appointment requests to ascertain the needs of the customer. Make decisions about the most appropriate staff assignment and delivery-of-service method to meet customer needs.

10% - Maintain a thorough knowledge of the basic federal, state, and institutional regulations and policies regarding the eligibility for and receipt of financial aid administered by the Drake Office of Student Financial Planning. Know the basic functions of all campus offices serving students and parents to allow for appropriate referral.

10% - Train, direct and supervise Information Desk student employees (and other staff during ad hoc assignment to the Information Desk), including management of incoming and outgoing mail.

Assist with Workday Project. Perform other duties as assigned.

For consideration, you must apply online. Please include a resume and cover letter. ‌ Special Instructions to Applicants:

If you have any questions about this job posting or the application process, please e-mail kristi.fuller@drake.edu

A review of applications will begin immediately. This position will remain open until filled.

All job offers are contingent upon the successful completion of a background check. Salary is competitive with peer schools and will be commensurate with qualifications and experience of the selected candidate.

At Drake, we are proud to offer our employees, their spouses, and eligible dependents a comprehensive benefits package, which includes a wide range of core benefits, perks, and discounts. If you are exploring a job with Drake University, we invite you to spend a little time with our digital benefits guide: Benefits Overview | Drake University .

One of our very popular policies provides a tuition waiver for Drake employees, their spouses, and eligible dependents. Drake also participates in not one, but two tuition exchange programs available to dependent children. You can learn about both the tuition waiver policy and tuition exchange programs here: Benefits Overview | Drake University .

For faculty positions, selection will depend on the receipt of recommendation confirming the candidate's scholarly achievements and teaching abilities and/or on the candidate's satisfactory passing of a teaching demonstration if selected for an on-campus interview. For staff positions, selection will depend upon careful review of each applicant’s references, education, and, if applicable, experience.

About Drake:

Drake University is recognized as a top private university in the Midwest. Drake is a midsize university in Des Moines, Iowa, with an increasingly diverse student body. We are deeply committed to equity and inclusion and creating a sense of belonging for all members of the campus community—faculty, staff, and students alike. More than 900 faculty and staff are part of the Bulldog pack, a close-knit group of colleagues enthusiastic about preparing students to be global citizens and leaders, challenging assumptions. Drake University is not only an outstanding institution of higher learning, it is also a wonderful place to work. We are enthusiastically committed to welcoming new ideas and people into the fold, and to retaining and rewarding stellar employees.

All positions at Drake provide opportunities to contribute to Drake University’s core mission of creating of creating an exceptional learning environment that prepares students of all backgrounds for meaningful lives and professional accomplishments.

STRONG COMMITMENT TO A DIVERSE AND INCLUSIVE COMMUNITY

At Drake University, we don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our students, our employees, and our community. Drake University is proud to support an equal opportunity, diverse, inclusive, and welcoming workplace. Learn more about why Drake is an exceptional place to work: An Exceptional Working Environment | Drake University

Drake University is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. If you would benefit from an accommodation at any point in the recruitment process (including using our online application process), please contact Drake Human Resources (ph: 515.271.3133; email: jobs@drake.edu ) and let us know how we can assist you.

At Drake University, we highly value a diverse, inclusive workforce. We are proud to be an equal opportunity employer. We stand firmly against discrimination including on the basis of race, color, national origin, creed, religion, age, disability, sex, pregnancy, gender identity, gender expression, sexual orientation, genetic information, veteran status, or any characteristic protected by law.