Medical Assistant - Transitional Care Coordinator (Waco, TX)

• $18.00/hour starting (higher rates available based on experience) + performance bonus

• Weekday schedule, approximately 8:00am to 5:00pm CST, with no weekends, evenings, overnights, or on-call

• Seven (7) company-paid holidays, plus PTO and paid sick time

• Medical, dental, and vision benefits, plus 401(k) with up to 3% company match

• A growth path into a Lead Coordinator role for high performers

• REQUIRED QUALIFICATIONS

• Legally authorized to work in the United States of America

• Current medical assistant certification: CMA (AAMA), RMA (AMT), CCMA (NHA), or NCMA

• Minimum 1 year of patient-facing experience in a clinical setting; long-term care, skilled nursing or post-acute experience strongly preferred

• Comfortable communicating proactively throughout the day in person, by phone, via email, and through Microsoft Teams

• Solid working knowledge of healthcare terminology and care coordination principles

• Ability to observe, recognize, and promptly report changes in a patient's condition to the provider

• Experience with EMR systems and clinical documentation; Point Click Care experience preferred

• Proficient with Microsoft 365 including Excel, Outlook, Word, and Teams

• Excellent communication and interpersonal skills, with a solid foundation in organization, time management, and clinical documentation

• Capacity to work independently while collaborating closely with multidisciplinary teams

• Ability to work full-time, on-site, five weekdays per week in the Waco, Texas area

• Ability to pass background check

• Transportation criteria:

• Valid, unencumbered driver's license

• Reliable personally-owned vehicle

• Current auto insurance, with the ability to provide proof

• Coordinate care for patients residing in skilled nursing and rehabilitation facilities using Ennoble Care's EMR

• Facilitate transitional care management, ensuring services with the Housecalls division are initiated immediately when a resident discharges home from the facility

• Expedite time to the first Housecalls provider visit for residents transitioning home, in accordance with established guidelines

• Monitor patients attentively, promptly report changes in condition to the provider, carry out provider-directed follow-up, and support escalation of care as clinically indicated, including CCM-billable

• Monitor patients attentively, promptly report changes in condition to the provider, carry out provider-directed follow-up, and support escalation of care as clinically indicated, including CCM-billable

• Consistently support care coordination efforts to reduce avoidable emergency department visits and hospital readmissions

• Collaborate daily with providers and facility staff to ensure care plans are kept current and acted on

• Maintain a consistent and reliable daily on-site presence at your assigned facility

• Build ongoing relationships with residents and their families, reinforcing trust and continuity of care over time

• Perform regular patient check-ins to support care plans, follow-ups, and clinical stability

• Identify changes in patient condition and promptly communicate concerns to the clinical team

• Serve as the key liaison between Ennoble Care providers, facility staff, residents, families, and the Housecalls team, ensuring accurate, timely exchange of clinical information

• Provide timely, accurate clinical updates to providers to support informed decision-making

• Educate eligible residents and families about Ennoble Care's Housecalls program and support their enrollment

• Contribute positively to team collaboration and build strong partnerships with facility staff

• Promote best practices in transitional care, communication, and facility-based care coordination

• High performers have a growth path into a Lead Coordinator role, mentoring and training new team members

• Embedded, on-site role within partnered skilled nursing and/or rehabilitation facilities

• Set weekly rotation among Waco-area facilities, typically one facility per day, occasionally two

• Requires consistent daily presence and strong relationship-building with facility staff

• Fast-paced, patient-facing role requiring sound judgment, adaptability, and proactive engagement

• Starting pay rate is $18.00/hour (higher rates available based on experience)

• Performance bonus earned monthly on four clear metrics: timely first Housecalls visits after discharge home, discharge process completion, provider visit flagging, and CCM visit completion, plus an extra bonus when all four are met

• Mileage reimbursement for travel between sites during the workday (commute to your assigned facility is not reimbursed)

• Full-time health benefits eligibility, including a range of supplemental insurance options and elective benefits

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.

• Paid Time Off

• Paid Office Holidays

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand. Cash out earned money when and where you need it!