Customer Service Representative

We are looking for a Customer Service Representative to support a busy wholesale distribution operation in North Carolina. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing order details accurately, and providing responsive service over the phone. The person in this role will serve as a key point of contact for inbound and outbound customer communication while helping maintain a smooth ordering experience.Responsibilities:• Respond to incoming customer calls with professionalism, resolve routine inquiries, and provide timely support.• Place outbound calls as needed to follow up on orders, clarify account details, and communicate updates.• Enter customer orders into company systems with strong attention to accuracy and completeness.• Assist customers with product, pricing, and order-related questions to ensure a positive service experience.• Track requests and interactions carefully so customer issues are documented and addressed efficiently.• Work closely with internal teams to coordinate order processing and help prevent service disruptions.• Support operational updates or system-related changes by communicating clearly with customers when needed.