Raleigh, North Carolina, United States
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.
RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving retention, and enabling expansion.
The Customer Success Manager IV is responsible for owning customer outcomes and value realization across a portfolio of enterprise customers, while acting as a quarterback across Sales, Delivery, Operations, Consulting, and Support. This role ensures customers experience RapidScale as one accountable partner, driving retention, adoption, and long-term value.
PRIMARY RESPONSIBILITIES
Customer Outcomes and Value Realization
Customer Lifecycle Management
• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases
• Act as the primary point of accountability and coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering
• Partner closely with Sales and Account Management to support renewal strategy and execution
• Lead QBRs and executive-level discussions focused on outcomes achieved, value delivered, and future opportunities
QUALIFICATIONS
Minimum Requirements
Core Experience
• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments
#LI-AB3 9F1908 2026-90152 9F1908 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.
*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
From Charter Communications, Inc.'s careers page (Company careers page), checked 14 Nov 2026.
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