Promotive Only – Commercial Division Assistant Supervisor - Citywide (4310) (169089)

Company Description Specific information regarding this recruitment process is listed below:

• Recruitment ID: PRO-4310-169089 THIS IS A CITYWIDE RECRUITMENT FOR CURRENT CITY EMPLOYEES ONLY . This is a Promotional-Only recruitment in accordance with Class-Based Test (CBT) Civil Service Rules. Only currently active, permanent civil service City and County of San Francisco employees in the immediate lower-level classification of the occupational series who have completed their probationary period and meet the minimum qualifications for the class will be placed on the eligible list for consideration of future permanent positions. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/ San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Job Description Under direction, assists in the overall administration of a large operating section of a department's division of customer service, utility service or revenue collections. Assists in the supervision and coordination of work activities of subordinates involved in the maintenance of customer services, utility services, or taxpayer services records and accounts. Positions are responsible for all aspects of customer service, billing and collection of City services, utility services, fees, taxes, or revenues due the City and County. Major, Important. and Essential Duties:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list. The essential duties of the position include but are not limited to:

Qualifications MINIMUM QUALIFICATIONS: 1. Current Permanent City Employee in Class 1480 and Class 4308, who passed probation; AND Education: Possession of a bachelor’s degree from an accredited college or university with major coursework in Business Administration, Accounting, Finance, Information Systems, Mathematics, or related field; AND Experience: Three (3) years senior-level work experience in complex billing and collection processing functions. Education Substitution: Additional qualifying experience may substitute for the required degree on a year-for-year basis. OR : 2. Current Permanent City Employee in Class 1480 and Class 4308, who passed probation; AND Experience: Three (3) years senior-level clerical experience in customer service or billing and collection in a large utility, public works, government agency, bank, department store, insurance company, credit card company or collections agency. At least one (1) year of this experience must have been in a supervisory capacity. Experience must include the use of data processing methods which analyze customer accounts for either the billing and collection activities or in providing, establishing and maintaining customer services. Substitution: One (1) year of college or university coursework majoring in business or accounting (i.e. a minimum of 30 semester or equivalent units with at least 12 units in major subject area) may be substituted for one year of senior-level, non-supervisory clerical experience. OR : For positions at Treasurer/Tax Collector’s Office (Cashier section): 3. Current Permanent City Employee in Class 1480 and Class 4308, who passed probation; AND Education: Possession of a bachelor’s degree from an accredited college or university with major coursework in Business Administration, Accounting, Finance, Information Systems, Mathematics, or related field; AND Experience: Three (3) years senior-level work experience in customer service and large-scale payment processing of a department of a bank, department store, tax agency, lock-box or similar. This experience must include use of computer processing methods which analyze customer accounts for large-scale payment processing activities or in providing, establishing and maintaining customer services; AND At least one (1) year of the above experience must have been in a supervisory capacity. Education Substitution: Additional qualifying experience described above may be substituted for the required education on a year-for-year basis. One year of experience equals thirty (30) semester or forty-five (45) quarter units. Notes on Qualifying Experience : One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. Verification of Education and Experience

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/ . Note : Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your SmartRecruiters application by the filing deadline. Information must be entered into the SmartRecruiters applicant tracking system under the headings for Experience and Education . Leaving these sections blank and attaching a resume in lieu of completing the Experience and Education sections will cause your application to be rejected . Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. SELECTION PROCEDURES: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Training and Evaluation Questionnaire (Weight: 100%): After application submission, qualified candidates will be invited via email to complete a Training and Evaluation Questionnaire as part of the online employment process. Please answer the Training and Evaluation Questionnaire carefully and thoroughly. It will serve as the assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list. Qualified candidates will be ranked on the eligible list based on their amount of qualifying experience for the 4310 Commercial Division Assistant Supervisor class, along with any additional qualifying points (e.g., promotive status), as outlined in Civil Service Commission (CSC) rules. All work experience, education, training and other information provided should also be included in the work history and/or education sections of your SmartRecruiters application and is subject to verification. Note : Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Additional Information Eligible List/Score Report :

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, s