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About the job

Experience: 4 - 6 Years

Team Coach – Credentialing Designation: Team Coach Process: Credentialing Location: Ahmedabad, Gujarat (Work From Office) Shift: Night Shift (aligned to US healthcare business hours)

About the Role As a Team Coach – Credentialing, you will lead a team of Process Associates and Senior Process Associates responsible for provider credentialing and re-credentialing, and be directly accountable for the quality and productivity of the team's output. You will be responsible for driving individual and team-level quality scores, ensuring individual and team productivity targets are consistently met, and conducting monthly training sessions to keep the team current on payer credentialing requirements and renewal-tracking practices. This role blends hands-on people management with process ownership, requiring you to balance coaching, performance management, and client-facing accountability.

Key Responsibilities

• Own individual and team-level quality performance for the Credentialing process, conducting regular audits, error-trend analysis, and one-on-one feedback sessions

  • Own individual and team-level quality performance for the Credentialing process, conducting regular audits, error-trend analysis, and one-on-one feedback sessions
  • Own individual and team-level productivity performance for the Credentialing process, tracking output against SLA/TAT targets and addressing gaps proactively
  • Design and conduct monthly team process training sessions covering payer-specific credentialing requirements, documentation standards, and renewal-tracking best practices, refreshers, and skill gaps identified through quality audits
  • Conduct regular one-on-ones and performance reviews with team members, creating individual development and improvement plans
  • Manage day-to-day team operations, including attendance, shift adherence, and workload distribution
  • Serve as the primary escalation point for complex process issues that require intervention beyond the Senior Process Associate level
  • Partner with client/stakeholder teams to review team performance, share process updates, and align on changing requirements
  • Identify process gaps and inefficiencies, and drive continuous improvement initiatives within the team
  • Support recruitment, onboarding, and structured ramp-up of new team members joining the process
  • Prepare and present individual and team quality/productivity dashboards and reports to leadership

• Strong people management and coaching skills, with the ability to motivate and develop a diverse team

  • Strong people management and coaching skills, with the ability to motivate and develop a diverse team
  • Data-driven approach to managing individual and team quality and productivity metrics
  • Strong training design and delivery skills, with the ability to translate quality trends into actionable learning sessions
  • Deep subject matter expertise in the relevant RCM process
  • Strong stakeholder and client management skills
  • Proficiency with reporting tools (e.g., MS Excel, dashboards) for tracking and presenting performance data
  • A Bachelor's degree in any discipline or equivalent work experience is required.
  • Minimum of 4+ years of relevant experience in the respective process area is required, including prior experience handling team performance, quality, or coaching responsibilities.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with patients, insurance representatives, clients, and internal stakeholders.
  • Proven ability to manage and improve individual and team-level quality and productivity metrics.
  • Demonstrated experience designing and delivering structured team training sessions.

From Integrity Healthcare Solutions's careers page (Keka), checked 15 Nov 2026.

How to apply

  1. Select Apply on integritypracticesolutions.com. It opens Integrity Healthcare Solutions's own application form in a new tab, run on Keka.
  2. Fill in the form and upload your résumé there. Jobiwork never sees your application.
  3. Integrity Healthcare Solutions will reply to you directly. No real employer asks you for money to apply.

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