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Operations Lead

New York · Engineering

Pay$1,80,000 – $2,20,000 / year
Experience3–6 years
LevelLead / Principal
Work modeRemote
Job typeFull-time
Apply on getclera.com Tailor my résumé (Dockly)
Posted
14 Nov 2026
Checked
today, 17:13 IST
Source
company careers site via Ashby
Open until
12 Jan 2027

About the job

ABOUT THE ROLE

Own a core operational domain at an early-stage fintech company, such as customer operations, payment operations, or financial crime operations. You will build and improve its processes, metrics, tooling, and automation in close partnership with Product and Engineering.

WHAT YOU'LL DO

  • Handle operational cases directly at first to identify process gaps and establish useful performance metrics.
  • Design and launch production automations, then measure their impact on throughput and quality.
  • Develop agent-based workflows that automate routine work while routing high-risk decisions to people.
  • Work alongside Product and Engineering to define and build operational tools and systems.
  • Create and maintain SOPs, escalation paths, KPIs, and domain processes.
  • Improve operational capacity while keeping the approach hands-on and automation-focused.

WHAT WE'RE LOOKING FOR

  • Approximately 3 to 6 years of experience building products or processes in fintech, banking, payments, crypto, or regulated financial services consulting.
  • Hands-on operations ownership at a technology startup, ideally an early-stage company.
  • Experience shipping production workflow automations or agents, including AI or LLM-enabled systems.
  • Experience owning operational domains end to end, from case handling and process design to SOPs, KPIs, and tooling.
  • Strong understanding of regulated financial operations, with compliance, risk, financial crime, payment, clearing, or settlement experience valued.
  • Ability to work directly with Product and Engineering to shape operational systems.
  • A proactive, practical approach to solving operational problems through automation rather than adding manual capacity.

COMPENSATION & BENEFITS

Base salary: $180,000 to $220,000 annually. Visa sponsorship is available.

LOCATION

On-site in New York, New York. Candidates must be based in New York or willing to relocate.

From Clera's careers page (Ashby), checked 15 Nov 2026.

How to apply

  1. Select Apply on getclera.com. It opens Clera's own application form in a new tab, run on Ashby.
  2. Fill in the form and upload your résumé there. Jobiwork never sees your application.
  3. Clera will reply to you directly. No real employer asks you for money to apply.

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