Retail Sales & Service Advisor

• Greet customers and provide a welcoming, professional in-store experience

• Answer incoming calls and assist customers with service inquiries, pricing, and product information

• Manage customer check-in and check-out processes accurately and efficiently

• Educate customers on products, services, warranties, and available solutions

• Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence

• Build customer loyalty through consistent, high-quality interactions across every visit

• Build customer loyalty through consistent, high-quality interactions across every visit

• Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings

• Drive attachment and protection plan attach rates as a core sales performance metric

• Identify customer needs and recommend appropriate products and solutions

• Maintain and merchandise accessory wall displays and retail presentation standards

• Generate and follow up on customer leads and sales opportunities

• Meet or exceed individual sales and performance goals

• Meet or exceed individual sales and performance goals

• Assist with daily front-of-house operational tasks including cleaning and store organization

• Maintain accurate customer records and transaction documentation

• Support inventory awareness and retail readiness standards

• Previous customer service or retail sales experience preferred

• Strong communication and interpersonal skills

• Comfortable working in a fast-paced, sales-driven environment

• Ability to multitask and manage customer interactions professionally

• Basic technical aptitude and willingness to learn product offerings

• Flexible availability including evenings, weekends, and holidays as needed

• Flexible availability including evenings, weekends, and holidays as needed

• Experience in wireless, electronics, retail, or service-based environments

• Proven track record in sales or customer engagement roles

• Experience handling customer transactions and point-of-sale systems

• Experience handling customer transactions and point-of-sale systems

• Hourly position with performance-based incentive opportunities

• Individual performance metrics tied to sales and customer experience outcomes

• Individual performance metrics tied to sales and customer experience outcomes

• Customer Service Excellence

• Sales & Upselling

• Communication Skills

• Product Knowledge

• Team Collaboration

• Attention to Detail

• Retail Operations Support