INP066: Sr. Specialist, Supply Chain Operations

• Lead and manage day-to-day 3PL / contract logistics operations across assigned customer accounts or locations.

• Lead and manage day-to-day 3PL / contract logistics operations across assigned customer accounts or locations.
• Ensure smooth and efficient execution of warehousing, inventory, order fulfillment, distribution and transportation activities.
• Translate customer requirements and contractual commitments into effective operational plans.
• Ensure achievement of agreed SLAs, KPIs, service levels and operational targets .
• Monitor operational performance and take timely corrective actions for gaps and deviations.
• Manage operational capacity in line with business volumes, seasonality and customer growth.
• Ensure business continuity and effective contingency planning.

• Manage supply chain operations for Pharma and MedTech customers , ensuring adherence to customer-specific requirements and applicable quality standards.

• Manage supply chain operations for Pharma and MedTech customers , ensuring adherence to customer-specific requirements and applicable quality standards.
• Develop a strong understanding of Pharma/MedTech supply chain requirements related to product handling, storage, inventory management, order fulfillment, distribution and traceability .
• Ensure compliance with relevant customer quality systems, SOPs and regulatory requirements.
• Work closely with Quality, Compliance and customer teams to manage deviations, CAPAs, audits and operational quality issues.
• Ensure appropriate handling and control of sensitive, high-value or regulated products as applicable.
• Maintain strong focus on product integrity, inventory accuracy, order accuracy and traceability .

• Act as a key operational point of contact for assigned customers and stakeholders.

• Act as a key operational point of contact for assigned customers and stakeholders.
• Build and maintain strong relationships with Pharma and MedTech customers.
• Conduct regular operational performance reviews and business reviews with customers.
• Understand customer priorities and proactively address service and operational concerns.
• Manage escalations effectively and ensure timely closure of customer issues.
• Identify opportunities to improve customer experience and strengthen long-term partnerships.
• Work closely with Sales, Solution Design, Finance, Procurement, IT, Quality and other internal teams.

• Drive continuous improvement across warehouse, transportation and supply chain processes.

• Drive continuous improvement across warehouse, transportation and supply chain processes.
• Identify opportunities to improve productivity, resource utilization, process efficiency and service quality .
• Establish and monitor productivity standards for key operational activities.
• Optimize manpower, equipment, warehouse capacity and other operational resources.
• Lead Lean, Kaizen, Six Sigma or other continuous improvement initiatives.
• Identify process bottlenecks and implement sustainable corrective and preventive actions.
• Drive automation, digitization and technology adoption wherever commercially and operationally viable.

• Ensure high levels of inventory accuracy and order fulfillment accuracy .

• Ensure high levels of inventory accuracy and order fulfillment accuracy .
• Monitor inventory movements, cycle counts, stock reconciliation and inventory controls.
• Ensure timely and accurate order processing, picking, packing and dispatch.
• Monitor inventory variances, damages, losses, expiry and other inventory-related risks.
• Establish effective controls to minimize errors, rework and operational losses.
• Ensure proper documentation and system transactions across the supply chain process.

• Define, monitor and improve operational KPIs across customer accounts.
• Track metrics such as:
• On-Time In-Full (OTIF)
• Order Fulfillment Accuracy
• Inventory Accuracy
• Warehouse Productivity
• Picking/Packing Accuracy
• Dispatch Accuracy
• Order Cycle Time
• Dock-to-Stock Time
• Cost per Order / Unit
• Space Utilization
• Manpower Productivity
• Customer SLA Compliance

• Manage operating costs for assigned supply chain operations.

• Manage operating costs for assigned supply chain operations.
• Identify opportunities for cost reduction, productivity improvement and margin enhancement .
• Monitor manpower, warehouse, transportation, equipment and other operating costs.
• Ensure operations perform in line with agreed financial and commercial objectives.
• Partner with Finance to monitor budget, actual costs, accruals and profitability.
• Develop and execute action plans to improve account profitability.
• Identify and implement value-creation opportunities for customers and the business.

• Manage and operate complex third-party logistics and contract logistics environments.

• Manage and operate complex third-party logistics and contract logistics environments.
• Ensure adherence to contractual obligations, SLAs, SOPs and commercial commitments.
• Review operational performance against contract requirements.
• Identify contractual gaps, scope changes and opportunities for operational/commercial improvement.
• Support contract renewals, business expansions, transition projects and new customer implementations.
• Ensure effective governance mechanisms are established with customers and internal stakeholders.

• Ensure compliance with company policies, customer SOPs and applicable regulatory requirements.

• Ensure compliance with company policies, customer SOPs and applicable regulatory requirements.
• Support internal, customer and regulatory audits.
• Ensure timely closure of audit observations and corrective actions.
• Establish effective operational controls to minimize risks related to inventory, quality, safety and service.
• Promote a strong culture of quality, compliance and operational discipline.
• Ensure appropriate documentation, training and SOP adherence across operations.

• Lead, develop and mentor operations teams across assigned locations/accounts.

• Lead, develop and mentor operations teams across assigned locations/accounts.
• Establish clear performance objectives and productivity expectations.
• Build a culture of accountability, customer focus and continuous improvement.
• Identify capability gaps and develop training and development plans.
• Manage workforce planning and resource requirements in line with business volumes.
• Develop high-performing teams and succession pipelines.

• Support new customer onboarding, transition and implementation projects.

• Support new customer onboarding, transition and implementation projects.
• Work with Solution Design and Business Development teams to translate proposed solutions into operational reality.
• Validate operational assumptions, capacity requirements, manpower plans and productivity targets.
• Lead operational readiness activities for new sites, customers, products and services.
• Ensure successful stabilization and handover of new operations to the BAU team.

• Pharma distribution and logistics
• Medical device logistics
• Healthcare supply chains
• Temperature-controlled / controlled-condition logistics
• High-value product handling
• Batch / lot / serial number traceability
• Expiry management
• FEFO / FIFO inventory management
• Regulatory and customer audits
• Reverse logistics
• Product recall / quarantine processes
• Customer-specific quality and compliance requirements