Spa & Recreation Executive

• Oversee all spa and recreation facility operations, including scheduling, maintenance, and resource allocation
• Manage and supervise spa staff, providing training, performance feedback, and professional development opportunities
• Ensure exceptional guest experiences by maintaining high service standards and addressing guest inquiries and concerns promptly
• Coordinate and promote spa services, wellness programs, and recreational activities to enhance guest engagement
• Manage booking systems, reservations, and guest scheduling to optimize facility utilization
• Monitor and control operational budgets, expenses, and revenue targets for the spa and recreation department
• Maintain compliance with health, safety, and sanitation standards across all facilities
• Develop and implement wellness programs and recreational activities aligned with guest preferences and industry trends
• Conduct regular facility inspections and coordinate maintenance and repairs as needed
• Gather guest feedback and implement improvements to enhance overall satisfaction and service quality
• Collaborate with other departments to ensure seamless integration of spa and recreation services within the broader hospitality operation

Qualifications

• 2-3 years of professional experience in spa management, wellness operations, or hospitality management
• Proven track record of delivering exceptional guest service and maintaining high customer satisfaction levels
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent organizational and time management abilities with proficiency in scheduling and resource planning
• Proficiency with spa management software, booking systems, and reservation platforms
• Solid understanding of spa treatments, wellness services, and recreational activities
• Strong communication skills, both verbal and written, with the ability to interact professionally with guests and staff
• Demonstrated problem-solving abilities and conflict resolution skills
• Knowledge of health, safety, and sanitation regulations in hospitality and wellness settings
• Familiarity with budget management and cost control principles
• Preferred: Experience with wellness industry trends and emerging spa technologies
• Preferred: Background in marketing or promotional activities for hospitality services
• Preferred: Certification or training in spa management or hospitality operations