Sales Account Manager

• 8–10 years of experience in enterprise technology sales and account management, with direct responsibility for strategic customer relationships and commercial outcomes.

• 8–10 years of experience in enterprise technology sales and account management, with direct responsibility for strategic customer relationships and commercial outcomes.
• Independent ownership of 3–6 strategic customer accounts, including revenue targets, retention, renewals, and measurable account growth.
• A demonstrable record of growing existing accounts through cross-selling, upselling, new projects, platform adoption, and additional services.
• Strong relationships with senior business and technology stakeholders, including CXO-level leaders, decision-makers, and buying committees.
• Proven ability to build account plans around customer priorities, whitespace opportunities, stakeholder maps, risks, and revenue forecasts.
• Hands-on involvement in opportunity qualification, proposals, pricing, commercial negotiations, contracting, and deal closure.
• Confident executive communication, ownership of difficult customer situations, and the ability to collaborate across global teams and cultures.

• Product & Services Selling: Experience positioning enterprise technology products, data platforms, SaaS, implementation services, and managed services; understanding their distinct revenue models.

• Product & Services Selling: Experience positioning enterprise technology products, data platforms, SaaS, implementation services, and managed services; understanding their distinct revenue models.
• Commercial Acumen: Ability to own portfolio revenue, expansion targets, pricing conversations, renewals, and the economics of customer engagements.
• Strategic Account Planning: Skill in developing account growth strategies, identifying whitespace, mapping decision-makers, and converting priorities into qualified opportunities.
• Executive Stakeholder Management: Confidence engaging CIOs, CTOs, business sponsors, procurement leaders, and cross-functional customer teams.
• Solution-Led Selling: Ability to translate customer challenges into business cases, solution workshops, proof-of-concept plans, and value-led proposals; BFSI or data-platform exposure is a plus.
• CRM & Forecasting: Disciplined use of HubSpot, Salesforce, or similar CRM tools for opportunity stages, next steps, pipeline hygiene, and forecast accuracy.
• International Exposure: Experience serving customers across Africa, the Middle East, or other emerging markets is preferred, including remote engagement and periodic client visits.

• Own Strategic Accounts: Manage a defined portfolio of enterprise customers as the primary commercial owner, building durable relationships and protecting account health.

• Own Strategic Accounts: Manage a defined portfolio of enterprise customers as the primary commercial owner, building durable relationships and protecting account health.
• Deliver Revenue Growth: Own account-level revenue and expansion objectives; grow wallet share through renewals, cross-selling, upselling, and new engagements.
• Create Account Growth Plans: Develop actionable plans covering customer priorities, stakeholder coverage, whitespace, pipeline, risks, and quarterly growth actions.
• Engage Senior Decision-Makers: Build trusted relationships across business, IT, and executive leadership; conduct purposeful reviews and uncover emerging needs.
• Convert Opportunities: Lead discovery, value positioning, solution discussions, demonstrations, and proofs of concept with pre-sales and product specialists.
• Drive Commercial Closure: Coordinate proposals, commercials, pricing, negotiations, renewals, and contracts; progress qualified opportunities to signed engagements.
• Safeguard Customer Retention: Own escalations and relationship recovery, align expectations, and ensure delivery concerns are addressed before they threaten account growth.
• Partner with Delivery Teams: Work with product, engineering, delivery, and implementation teams to align commitments, execution readiness, and customer outcomes.
• Maintain Sales Governance: Keep CRM records current, track deal stages and next steps, report realistic forecasts, and provide crisp account and pipeline updates.

• Advance from owning a focused account portfolio to leading larger, multi-country strategic customer relationships.

• Advance from owning a focused account portfolio to leading larger, multi-country strategic customer relationships.
• Build expertise in consultative enterprise selling across banking, data platforms, AI-led solutions, and managed services.
• Influence go-to-market strategy, product adoption, and long-term customer value through direct market insights.
• Grow toward Strategic Account Director, Client Partner, or regional account leadership responsibilities.

• I.C.E. Philosophy: Embrace Innovation, Creativity, and Experimentation.
• Meaningful Impact: Take ownership of strategic customers and see the measurable results of the business you grow.
• Product & Services Portfolio: Represent data platforms, AI-enabled solutions, digital engineering, and technology services.
• Professional Growth: Gain international enterprise-account exposure and a pathway into client-partner and sales leadership roles.
• Inclusive Culture: Thrive in a collaborative environment that values transparency, diversity, accountability, and practical problem-solving.