Customer Service Representative

Our nonprofit organization is seeking a compassionate and service-oriented Customer Service Representative to support donors, community members, program participants and partners. This role is responsible for handling inquiries, providing accurate information, resolving issues and delivering a positive experience that reflects the mission and values of the organization.Key Responsibilities:Respond to phone, email and in-person inquiries from donors, clients, volunteers and community partnersProvide accurate information about programs, services, events and general organization policiesResolve routine concerns and escalate more complex issues to the appropriate team memberMaintain detailed and accurate records of interactions in the organization’s database or customer service systemAssist with donor acknowledgments, mailings, event support and administrative tasks as neededSupport program teams by coordinating appointments, registrations or service requestsProcess forms, update contact information and help maintain clean and organized recordsDeliver professional, empathetic and mission-driven service to all stakeholdersCollaborate with internal departments to ensure timely follow-up and issue resolution